About Account questions
To create an account, click on the “Register” button in the top right corner of the webpage and enter your details in the fields provided.
Contact the support staff via live chat or email.
No, unfortunately, it is not possible to change the email address associated with an account.
No, players are only allowed to have one account per IP address.
The default currency is AUD and the platform only supports this currency. If you are from New Zealand, please note that your deposit will be charged in AUD, and your card provider will apply the appropriate conversion.
Deposits and Withdrawals The Pokies.net
Click on the deposit button in the top right-hand corner of the screen, enter your amount, and proceed to our secure checkout screen. There, enter your credit card details, and your deposit will appear instantly in your casino account.
We take the security and privacy of our players very seriously. Our website is secured with SSL encryption to ensure that all communication between your browser and our servers is secure. Additionally, we use industry-standard security protocols to protect your personal and financial information. Our servers are protected by firewalls and other security measures to prevent unauthorized access.
No, ThePokies does not charge a fee for deposits.
The minimum amount you can deposit is AUD 20.
To request a withdrawal, visit the cashier section under your account, click on withdrawal, and enter your local bank account details.
ThePokies process withdrawals within the same day. Depending on your bank, the first withdrawal can take up to 1 business day.
A bonus is an amount of money that can be added to your account under different circumstances. The size of the bonus may vary, and you will be required to wager the bonus amount x 30 (unless otherwise specified), at which point the bonus funds will convert to real funds and you can withdraw it.
Verify your mobile number using the form when prompted, and enter the verification code you receive via SMS.
Check the wager progress bar in the Rewards menu of your account.
Yes, we are licensed by the Curacao government under sublicense N.V #365/JAZ to bring casino services to certain regions around the world. We are under strict guidelines put in place by the regulatory bodies, which include auditing of both our cashflow and casino systems to ensure they cannot be manipulated, and players, no matter how much they win, can be paid.
Yes, we make sure that the providers we partner with are licensed and receive strict audits by approved independent third parties that ensure the RNG (Random Number Generator) is completely random and there is no bias. We believe in a trust-based relationship with our players, so having fair games is something you won’t need to worry about when playing on our casino platform. Our live casino tables are also subject to extensive auditing to ensure the highest standards are maintained.
In most cases, if you go back into the game which crashed, it will restore your previous session so you can continue where you left off. Alternatively, the game can sometimes be played to the end on the server. This can happen if your device freezes or if you lose your internet connection. If you think your game has not been restored from your previous play, please contact our friendly support staff and explain the situation. We have many systems in place to be able to check on previous gameplay and verify sessions that have happened in the past.
Yes, you can! Unlike our competitors, we feel it is your right as a player to have access to the latest games and providers, and if they have blocked your region's access, we see there being no harm done by using a VPN to bypass these blocks. This is what makes us different from most casinos out there.
Often it could be a problem with your internet connection or possible maintenance on the game provider's servers. In any case, we would ask that you clear your internet cache and cookies and restart your browser. If there is still no change, then please contact our friendly support staff so they can check our internal systems and try to troubleshoot the problem.
Yes, our website is fully optimized for mobile devices, so you can play our games on your smartphone or tablet. Simply log in to your account from your mobile device and start playing. We also have a mobile app that you can download for free from the App Store or Google Play.
A screenshot can help our support staff see what is on your screen at the time that a problem has occurred. The easiest way to do this on a PC is by using the Print Screen button on your keyboard and pasting it into Microsoft Paint or similar. For Android, press the power and volume down buttons at the same time. This will save a screenshot to your gallery. For iOS, simultaneously press and then release the home button and the side button or sleep/wake button (depending on the model).
Yes, our site uses world-leading SSL encryption technology, and we use the most up-to-date standards to ensure sensitive information is transmitted without any snooping eyes to keep you and your credit card details secure.
No, we feel that this hurdle when withdrawing is in most instances just a hindrance to keep you from getting access to your winnings. So in 99% of cases, we will never ask for any verification documents. If we feel there is a player who is using fake details or fraudulent payment methods, we reserve the right to ask the person to provide some level of verification documents, but this is very rare.
Most definitely. If you feel like you need to close your account due to problem gambling, please let our support staff know in live chat, and we will ensure that you can no longer gain access.
We pride ourselves on providing excellent customer support to all of our players. Our support team is available 24/7 via live chat, email, and phone to help you with any questions or concerns you may have. We also have an extensive FAQ section on our website that answers many common questions.